“Warm Mode” for Standardization of Administrative Services


“Warm Mode” for Standardization of Administrative Services

Recently, the fourth national service industry standardization pilot work training course in 2016 was held in Beijing, and staff from 8 provinces of standardization pilot units participated in the training and visited Xicheng District, which is known as the “first third-generation administrative service center in China”.

When talking about standardization work, Li Wei, director of the Xicheng District Administrative Service Center, repeatedly emphasized “public-centered” and used “warm service” to connect administrative standards and the needs of the masses, which is not only reflected in the environmental layout, technical application, and work process of the service hall, but also reflected in the change of work concept.

“Craftsman spirit” brings “warmth effect”

In March this year, in the work report, it was proposed that “enterprises are encouraged to carry out personalized customization and flexible production, and cultivate the spirit of craftsmanship of excellence.” “As soon as you walk into the administrative service hall of Xicheng District, you can see this craftsman spirit everywhere.

The functional area of the central hall is divided into consultation and guidance service desk, window service area, background work area, rest and waiting area, network service area, business center, and 24-hour self-service area. The newly expanded service halls at all levels of the district are set up according to this functional area, so that the clerks can feel the same comfortable environment in different halls.

The window service area reception desk is a face-to-face service window between staff and clerks, and the design fully considers the principle of ergonomics to improve the comfort of staff in the process of doing errands. If the tilt angle under the table is 60 degrees, there is enough space for the clerk’s feet, whether it is writing or communicating with the staff, it is very comfortable.

Although the seats in the lounge and waiting area look ordinary, they were selected by the staff over a period of more than two months from thousands of samples. In order to adapt to the needs of different environments, the lounge seating area is combined in different forms, such as groups of two or three, and can be fine-tuned under the premise of maintaining the overall style.

Another example is the design of the filling table, because this area is not suitable for long-term stays, so there are no seats. However, the filling desk is slightly higher than the desk, the clerk can bend his body slightly to complete the writing, and the glass cleats are designed to facilitate form replacement. There is also a curved query computer desk in the center, which is highly designed to conform to the habits of the human body to use computers, flexible, concise, and artistic…

The “third generation center” broadens the dimension of convenience

The biggest difference between the third generation of administrative service centers and the previous two generations is the use of modern technology. When using advanced technology, the center does not blindly pursue a large number of flashy technologies, but all revolves around the convenience of citizens, and takes cloud computing, Internet of Things, photovoltaic systems and other technologies as the carrier to serve the people.

“Our center is the first administrative service center in the country to use second-generation ID card numbering.” The docent in the center hall proudly introduced. When citizens are working at the window, the service staff scans the QR code for identification, which greatly improves the work efficiency and reduces the error rate. This technology is also used in the approval service kiosks and multimedia touch screens in the lobby. In addition, the center also provides 24-hour self-service for the public through the self-service system, and the public can check the handling guide and the progress of the work at any time.

The docent pointed to a computer-like intelligent guidance service system in the lobby and said, “This is our ‘wisdom eye’.” “The most striking thing about this intelligent guidance service system is that it can carry out low-carbon management, using Internet of Things technology, through temperature and humidity sensors installed on each floor of the central hall, collecting and uploading indoor temperature data at any time, and directly controlling the indoor air conditioning system.”

In addition to these can be intuitively felt, there are more high-tech applications in business handling and background support. High-tech is like an invisible and powerful hand supporting the business management of the entire center. Digital devices streamline processes and break down stress, dramatically changing the previous impression of noisy and crowded office halls.

In order to answer your doubts, the above is what we have organized about executive desk, hope it can help you.